Shipping Policy

At MiniMaternal, we want you to receive your order with confidence and clarity. This Shipping Policy explains how we process, handle, and deliver the products you purchase from our website minimaternal.com. Because every family’s needs are different, we offer multiple delivery options and work with trusted carriers to get your items to you safely.

Please read this policy carefully. By placing an order on minimaternal.com, you agree to the terms described below.

Order Processing

Once you submit an order, our team begins preparing it for shipment. We process orders during business days. You will receive a confirmation email as soon as your order is placed, and another email with tracking information once your order has been dispatched.

If you need to check the status of your order, you can log in to your customer account on minimaternal.com at any time.

Shipping Methods and Carriers

We work with a selection of reliable carriers to deliver your order. The choice of carrier depends on the items purchased, your location, and the shipping method selected at checkout. Our primary carriers include:

  • Canada Post
  • Nationex
  • Obibox
  • Canpar

Other carriers may also be used depending on the size, weight, or destination of your order. When your order is dispatched, your shipping confirmation email will include the carrier’s name and your tracking number.

Tracking Your Order

For home deliveries, you can track your package using the tracking number provided in your dispatch confirmation email. Tracking updates may take some time to appear after you receive the email. If your tracking information shows that your package has been delivered but you cannot find it, please follow these steps:

  1. Check with neighbors, family members, or your building’s concierge.
  2. Look in usual drop-off locations such as a mailbox, balcony, garage, or front porch.
  3. If the package is still missing after these checks, please contact us through the methods available on minimaternal.com so we can open an investigation with the carrier.

Lost or Stolen Packages

If your package appears to be lost or possibly stolen, an investigation with the carrier will be required. This process may take 10 to 20 business days. During that time, you may choose to place a new order if you need the items sooner. Once the investigation is complete, and depending on the outcome, we will be able to replace your order or issue a refund where applicable.

Delivery Issues and Delays

While we work hard to ensure your order arrives on time, delivery dates are estimates and are not guaranteed. Certain factors may cause delays, including:

  • Remote or hard-to-reach areas
  • Oversized or heavy furniture and equipment
  • Weather conditions
  • Carrier delays

We appreciate your patience if your order takes longer than expected. We are not responsible for delays caused by the carrier or circumstances beyond our control.

Remote Areas and Oversized Items

Deliveries to remote areas may require additional handling time. Similarly, oversized items such as furniture, beds, desks, strollers, car seats, or playpens may have different shipping requirements. If you are ordering a large item, we will contact you if any special arrangements are needed.

Multiple Shipments

If your order contains items that are stored in different locations or have different sizes and weights, your order may be split into multiple shipments. You will receive separate tracking information for each shipment. You will not be charged extra for split shipments unless otherwise noted at checkout.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order. If you realize that you provided an incorrect address, contact us as soon as possible through minimaternal.com. Once an order has been dispatched, we may not be able to change the delivery address. Any additional costs incurred due to an incorrect address (such as return-to-sender fees or reshipping costs) will be your responsibility.

International Shipping

At this time, MiniMaternal primarily ships within Canada. For international shipping inquiries, please review the options available at checkout or contact us through our website. International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are your responsibility, and we recommend checking with your local customs office before placing an order.

Damaged or Missing Items Upon Delivery

When you receive your order, please inspect the package immediately. If you notice that the box is damaged or that items are missing, take photos of the packaging and contact us through minimaternal.com right away. We will work with you and the carrier to resolve the issue.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our carriers, procedures, or legal requirements. The most current version will always be posted on minimaternal.com. We encourage you to review this page periodically.

Questions?

If you have any questions about shipping, tracking, or delivery, please visit minimaternal.com and use the contact methods provided there. Our team is ready to help.